Return & Refund Policy

1. Applicability

This policy applies only to paid event registrations made through the Colombo Litfest website. Free event registrations are not eligible for refunds as no payment is collected.

2. Customer Agreement at Purchase

Before completing payment, customers must agree to the refund terms presented during checkout. Failure to agree to these terms will prevent the purchase from being completed.

3. Refund Eligibility

• Event cancellation by Colombo Litfest
• Duplicate payment
• Technical payment errors
• Major changes to the event that prevent attendance

Each request will be reviewed individually.

4. Festival Admin Authority

All refund decisions are made solely by the Colombo Litfest Festival Administration.

• Approval or rejection of refund requests
• Determining refund methods
• Determining refund amounts
• Processing timelines

The decision of the festival administration is final.

5. Situations Where Refunds May Be Denied

• Change of personal plans
• Failure to attend the event
• Providing incorrect registration details
• Late refund requests
• Violation of event policies

6. Refund Method

If a refund is approved, it may be processed through one of the following methods. The method will depend on the nature of the payment and the administrative process.

• PayHere payment reversal
• Bank transfer
• Alternative method determined by the festival administration

7. Refund Processing Time

Approved refunds may take 7 to 21 business days depending on payment providers and administrative processing. Users will be notified once a refund is initiated.

8. Requesting a Refund

To request a refund, customers must contact the Colombo Litfest administration with the following details:

• Full Name
• Registered Email Address
• Event Name
• Payment Receipt or Transaction ID
• Reason for refund request

9. Policy Updates

Colombo Litfest reserves the right to update or modify this Return Policy at any time. Any changes will be published on this page.